Return Window
Eligible products may be returned within 30 days after delivery. Items must be unused, undamaged, and returned with original accessories, inserts, and packaging where possible.
Return & Refund Policy
Simple returns
Return & Refund Policy
We want your Drivria gear to feel right for your space, trip, and routine. If something is not a fit, our support team will help you through the return process.
Email us
Contact service@drivria.com with your order number, item name, reason for return, and photos or videos where relevant.
Wait for instructions
Our team will review your request and confirm the return authorization, return address, and packing instructions if the item is eligible.
Pack carefully
Return items should be unused, clean, complete, and packed with reasonable protection for transit.
Refund review
After the return is received and inspected, eligible refunds are issued to the original payment method.
Approved Return Address
Approved returns may be sent to: Room 1928, Unit 1, 19th Floor, Building 2, No. 87 Jiancaicheng West Road, Changping District, Beijing, China 100096. Please contact service@drivria.com before sending any item back so we can confirm eligibility, return authorization, and the correct return instructions for your order.
Returns sent without prior authorization may be delayed, refused, or difficult to match to your order.
Return Shipping Costs
Customers are responsible for return shipping costs for preference-based returns, such as ordering the wrong item or changing your mind. Original shipping charges may be non-refundable where permitted by law.
Damaged or Incorrect Items
If the item arrives damaged, defective, incorrect, or materially different from the product description, contact us within 7 days of delivery. We will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Refund Timing
Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected. Your bank or card issuer may need additional time to post the refund.